Terms and conditions of sale

In order to benefit from the services offered by our campsite, we ask you to read the following terms and conditions carefully. These conditions govern the sale of stays and are valid at the time the order is placed. Booking a stay implies full acceptance of our terms and conditions.

BOOKING CONDITIONS

– Reservations only become effective with the campsite’s agreement, after receipt of the deposit and after receipt of either the booking contract, duly completed and signed, or after acceptance of the general terms and conditions of sale when booking online.

– Reservations are only binding on the campsite if the campsite has accepted them, which the campsite is free to do or refuse, depending on availability, and in general on any circumstances likely to affect the execution of the reservation made. The campsite offers family-oriented holidays in the traditional sense, with accommodation specially designed for this purpose. The campsite reserves the right to refuse any booking which is contrary to this principle, or which seeks to circumvent it.

– The reservation of a campsite pitch or rental is made on a strictly personal basis. Under no circumstances may you sublet or assign your booking without the prior consent of the campsite.

– Minors must be accompanied by their parents or legal guardians.

Camping pitch
– The basic package includes a pitch for a tent, caravan or camper van for 1 or 2 people, access to sanitary facilities and reception infrastructures.

Rental
– All rental accommodation is fully equipped. The basic package includes 2 to 7 places, depending on the type of accommodation.
– The campsite reserves the right to refuse access to the campsite to groups or families arriving with a number of participants greater than the capacity of the rented accommodation.

BOOKING FEES

The campsite charges a handling fee of €30 per stay (€0 for internet bookings).

RATES AND TOURIST TAX

– Prices are valid for the current year. They correspond to a day, for pitches and a week, and are in euros, VAT included.
– The tourist tax is €0.24 per night and per person aged 18 and over.

TERMS OF PAYMENT

– For bookings made more than 30 days before the start of the holiday, a deposit of 30% of the total cost of the services booked must be paid to the campsite on booking.
– The balance must be paid no later than 30 days before the start of your stay at the campsite.
– For bookings made less than 30 days before the start of the holiday, full payment must be made at the time of booking at the campsite.

CANCELLATION

1. Cancellation of your reservation

It is not possible to cancel a booking less than 10 days before the date of arrival. Cancellations made within 10 days of the holiday will be billed in full.

All deposits are non-refundable, regardless of the date of cancellation.

2. Unused benefits
Any stay interrupted or shortened (late arrival, early departure) due to your fault will not be reimbursed unless you take out the “Camping Covered” cancellation insurance. In this case, please refer to the cancellation policy.

3. Cancellation by the campsite
In the event of cancellation by the campsite, the stay will be reimbursed in full (minus administration costs). However, such cancellation shall not give rise to the payment of damages.

YOUR STAY

1. Arrival
– Arrival days vary according to the period (please check with the campsite).
– Rental accommodation: On the day of your arrival at the campsite, you will be welcomed from 4:00 p.m., after the inventory of fixtures has been carried out. When you hand over the keys to your rental, you will be asked to pay a deposit of €200 and €80 for cleaning. These two deposits will be returned to you on your departure and after the inventory, if your accommodation is returned without damage and in a perfect state of cleanliness on your departure.

2. During your stay
It is the camper’s responsibility to take out insurance : the campsite declines all responsibility in the event of theft, fire, bad weather, and in the event of incidents falling under the camper’s civil liability.
All customers are required to comply with these rules and regulations.
Each camper is responsible for any disturbance or nuisance caused by persons staying with or visiting him or her.

3. Start
Rental accommodation: On the day of departure indicated on your contract, the rental accommodation must be vacated by 10 a.m. The accommodation will be returned in a clean and tidy condition, and the inventory will be checked. You will be responsible for any broken or damaged items, as well as for restoring the premises if necessary. The security deposit will be returned to you at the end of your stay, after deduction of any compensation for damage noted in the departure inventory. The withholding of the deposit does not preclude additional compensation in the event of costs exceeding the amount of the deposit. If you leave outside reception opening hours and without being checked by us, you will be charged €90 for cleaning, regardless of the type of rental.
If the accommodation has not been cleaned before your departure, you will be asked to pay a cleaning fee of €80 including VAT.
For late departures, an additional day will be charged at the current nightly rate.

DOGS

Dogs are allowed on the campsite for a fee payable at the time of booking, except for 1st and 2nd category dogs. Only one pet per rental and per pitch. If you arrive with a second dog, the keys will not be handed over and no refund will be made. Where permitted, dogs must be kept on a leash at all times. They are prohibited around swimming pools, in food shops and in buildings. Vaccination records for dogs and cats must be up to date. A fee of €10 per blanket will be charged for additional cleaning required due to the presence of the animal.

DISPUTE

In the event of a dispute, and after having referred the matter to the establishment’s “customer service” department, any campsite customer may refer the matter to a consumer ombudsman, within a maximum period of one year from the date of the written complaint, by registered letter to the operator.

RESPONSIBILITY OF THE CAMPSITE

The customer expressly acknowledges that the campsite may not be held liable for any false information given in the brochure or on the campsite website by its partners or any third party concerning presentation photos, descriptions, activities, leisure activities, services and operating dates. All photos and texts used in the brochure or on the campsite website are non-contractual. They are for guidance only. Certain activities and facilities offered by the campsite and indicated in the brochure description may be withdrawn, in particular for climatic reasons or in the event of force majeure as defined by the French courts.

INFORMATION TECHNOLOGY AND FREEDOM

The collection of nominative data, its use for order processing and the creation of customer files, and its distribution to third parties responsible for the execution and payment of orders, is subject to the consent of the person concerned.
The processing of personal data, which is collected and stored by the seller for the sole purpose of the proper administration of orders and commercial relations, is subject to a declaration to the French Data Protection Authority (Commission Nationale Informatique et Libertés). Personal data is kept only for as long as is strictly necessary for the service provided.
The service provider only collects and uses data that is strictly necessary to satisfy the needs and services for which it was collected.
In accordance with the French Data Protection Act (Loi Informatique et Libertés), the beneficiary of the service has the right to access, modify, rectify, oppose and delete any personal data concerning him or her at any time, as well as the right to limit the processing and portability of such data. The data controller is our administrative department, and any request in this regard should be addressed to the campsite address, stating your full name and address.
The provider includes personal data protection requirements in all its new procedures and service offers.
The service provider shall refrain from disclosing any information relating to the customer or the customer’s property to which it may have gained access in the course of providing the service.
Similarly, this data will not be transferred to a country outside the European Union.

CANCELLATION INSURANCE

Cancellation costs can be covered by the holiday cancellation guarantee offered by our partner Campez Couvert for 3.5% of the total cost of your holiday. To find out more about the terms and conditions that apply to this insurance, please refer to our Terms and Conditions document.

In the event of cancellation, it is imperative to notify the Campez Couvert insurance company.

SARL Gritchen Tolède et Associés – Insurance brokerage company
27, rue Charles Durand -CS70139 – 18021 Bourges cedex – France

Cancellation of reservation: customers are reminded that they do not have the right of withdrawal provided for in article l.221-18 of the French consumer code, and this in accordance with article l-221-28 paragraph 12 of the French consumer code, which excludes this right for contracts relating to the provision of accommodation services which must be supplied on a specific date or at a specific time.

EXCERPT FROM THE INTERNAL REGULATIONS :

It is posted at the campsite entrance. Please read them carefully. All customers must comply with the campsite rules and regulations. Failure to comply with these rules may result in expulsion from the campsite without any refund of your stay.
1- Rules of life on the campsite :
The use of sound equipment must not be perceived beyond the perimeter of each pitch. After 10:30 p.m., everyone must respect their neighbors’ right to rest.
2- Traffic :
Vehicle traffic is limited to 10 km/h and is prohibited on the campsite between 11 p.m. and 6 a.m. (motorcycles do not have specific authorizations). Everyone present on the campsite must behave as a good father of the family.
3- Visitors :
To preserve the peace and quiet of the campsite, your friends can only visit you on foot from 9.30am to 9.30pm. Visitors must present themselves at reception to show proof of identity and pay the applicable fee. This will give them access to the outdoor parking lot in front of the campsite.
Rules for swimming pools, slides and children’s play areas :
The aquatic area is strictly reserved for campsite guests. Under-age children must be accompanied by an adult in the pool area. Showering is mandatory. Persons who fail to comply with these instructions will be expelled from the pool or campsite if they refuse to comply with hygiene regulations.